Just scraped this from Research Tree: "United Utilities delivered good performance in FY 2016 despite new regulated price controls. The company performed well in the operational and environmental areas, benefitting from the systems' thinking operational approach and improved resilience of the network. United Utilities made improvements in several areas including reduction in pollution incidents, achievement of net reward for ODIs and 75% reduction in customer complaints over 2010–15. The company boasts of a robust capital structure with gearing of 61%, within its target of 55–65%. United Utilities has started the 2015–20 investment program on a positive note, with plans to accelerate the program to maintain and improve services for customers and deliver environmental benefits. Moreover, the company retained its world-class rating in the Dow Jones Sustainability Index for the eighth consecutive year, again achieving industry leading performance status in the multi-utility/water sector. United Utilities maintained its dividend policy of targeting an annual growth rate of at least RPI inflation until 2020. In light of the company's progress in FY 2016, we..."
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